Quality Overview
DEMOLive view of the bot's daily verdicts
Daily QC · Chats
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Volume snapshot
Auto 8:00Verdict mix
TodayAt-risk customers
0Lost sales
0Weekly QA digest
Agent review queue
Chat verdicts — approve the bot's work
Chat / codeAgentMessagesLast activityStatusVerdictYour review
Daily calls · Count only
Calls
Volume only — scoring off by policyCalls by time-slot
3CXCall QA · KPI scoring
Phone Reviews — calls scored on the official rubric
Scoring off — enable in ScheduleScore specific calls now
Enter one or more customer phone numbers and a date. The bot pulls those calls from 3CX, transcribes and scores them, and adds them below.
AgentPhoneCall dateScoreStatus
Per-agent quality
Agent scorecards
| Agent | Chats | Verdict mix | Mistakes | Quality score | Approved |
|---|
Response times
Minutes the customer waited for a HUMAN agent (the AI assistant replies instantly and is excluded).
| Agent | Chats | Avg first reply | Avg wait | Worst wait |
|---|---|---|---|---|
| — | ||||
Learn from corrections
Calibration
Recorded corrections retrain the scorer liveUpload corrected report
Edit عدد الأخطاء / يحتاج مراجعة in the daily Excel, then drop it here. The bot diffs it against its own verdicts, records every human decision to the ledger (so the next report self-corrects), and flags anything needing a code fix.
Drag & drop the corrected Excel files here
What the bot is learning
Auto—
Recent corrections
| Chat | Bot said | Human | Type | Source / fix | By |
|---|---|---|---|---|---|
| — | |||||
Reviewer comments
Fed to the botEvery comment the agents write is fed to the judge on the next scoring run. Substantive ones get turned into code fixes.
| Chat | Decision | Comment | By | Time |
|---|---|---|---|---|
| — | ||||
Worth a re-check
0Counted mistakes with a specific reason to doubt them. This is an automated second opinion that cannot read quote images — it only asks for a human ruling, it never removes anything. Open a chat and press green to keep the mistake or red to remove it.
| Chat | Agent | Why it is listed | Day |
|---|
Admin · audit log
Activity
Recent activity
| User | Time | Action | Target |
|---|---|---|---|
| — | |||
Everyone on the dashboard
Daily volume · Calls & chats
Volume report
Manual daily metrics · Sales & booking channels
Sales
Enter / edit a day
هوتيل % —Pick a date — existing numbers load automatically for editing. hotels % is computed for you: (Hotels + APP hotels) ÷ TD.
Daily trend
Month vs month
Monthly totals
| Month | Airline | non TD | TD | Farekey | APP | Hotels | هوتيل % | B2B | Wego |
|---|
Days in range
| Date | Airline | non TD | TD | Farekey | APP | Hotels | هوتيل % | B2B | Wego |
|---|
Automations
Scheduled reports
Preferences
Settings
Account—
AppearanceLight or dark cockpit
LanguageInterface language & direction
Data source—
—Report recipientsKhaled · server@tathkarah.com
ActiveBitrix workspacetathkarah.bitrix24.com
LinkedScoring engineTwo-brain judge · Layer-2 verify · deterministic detectors
LiveTeam logins
Leave the password empty to invite — the user sets their own on first login.